Terms & Condition

The following terms and conditions apply to the membership cards issued by Al Fazaa Company

1. In order to get the membership, the application form should be completed. Membership card is only to be used by the member to whom it is issued.
2. Membership card is valid for one year from the date of issue.
3. Membership card is for the identification purpose while transacting with Al Fazaa and it’s not a credit card or legal ID.
4. The member changing his/her vehicle documents shall notify Al Fazaa along with the related legal documents.
5. In case the membership card is lost, Customer Service Center shall be notified and a new membership card will be issued with the same expiry at the cost of AED 50.
6. No request for the cancellation or refund will be accepted once the membership card is issued.
7. Members can pay for memberships through online using, cash or credit card.
8. Al Fazaa will not be responsible for the loss of any item inside the vehicle when delivered by the member for service. The member has to make sure that the car is free from any valuables or property.
9. Al Fazaa assists in carrying out any PRO services only after receiving written authorization from client.
10. The member can not use the membership Card for more than one of his vehicles. The membership card is valid for one vehicle ONLY.
11. Client should complete the annual payement process by his credit card or cash in order to complete his registration.
12. Download Al Fazaa Mobile Application from APP Store or Google Play ONLY.
13. Same username & password will be used in both mobile app & website.
14. Three methods of payement for Al Fazaa through our mobile App; credit card and cash basis.
15. Al Fazaa Member should sign the authorization letter for our PRO services.
16. Recovery ONLY FOR EMERGENCIES “Accident – Breakdown – To and From Workshop – Agency – Garage”
17. Members at any time will only avail services listed below:
    • 24/7 Towing and Recovery(covers all over UAE, EXCEPT Fujarah)
    • Battery Boost
    • Flat Tyre
    • Fuel Delivery
    • Water Coolant
    • PRO Service (Vehicle Renewal & Registration, Traffic Fines and documents related to member vehicle).
    • Any other service beyond the services mention will not be entertained.
18. A member may risk suspension of his/her membership, at any point in time, if he/she miss uses Al Fazaa services.
19. We do not provide Al Fazaa service in Fujairah
20. Al Fazaa is committed to UAE Laws of Safety, therefore, Specially modified vehicles are limited to use the recovery services as determined below:
    • 3 trips within 100 kilometer radius,
    • 2 trips within a 150 kilometer radius,
    • 1 trip beyond 150 kilometers radius.